PRIVACY POLICY

1. DATA CONTROLLER

TWID MOTO is the data controller for all personal information collected via the website www.twidmoto.eu, in compliance with the GDPR (EU Regulation 2016/679).

2. DATA COLLECTED

We only collect the personal data strictly necessary to provide our services:

• Full name
• Email address, phone number
• Booking details (vehicle, dates, options)
• Billing information
• Copy of ID and driving license (for vehicle rental purposes)

3. PURPOSE OF PROCESSING

Collected data is used for:

• Managing booking requests
• Issuing invoices and rental contracts
• Complying with legal obligations (e.g. accounting, security)
• Customer communication
• Fraud prevention

4. DATA RETENTION

Data is stored for a limited period:

• 3 years for commercial data
• 10 years for accounting documents
• 1 month for copies of identity documents, unless a dispute arises

5. YOUR RIGHTS

Under the GDPR, you have the following rights:

• Right to access, rectify or delete your data
• Right to object to processing
• Right to data portability
• Right to lodge a complaint with the French authority CNIL (www.cnil.fr)

6. COOKIES

This website uses cookies only to enhance user experience. No marketing or third-party cookies are used without your consent.

7. SECURITY

TWID MOTO implements appropriate technical and organizational measures to protect your personal data (secure servers, restricted access, encryption…).